At Cuttlesoft, we take great pride in the fact that you trust us with your product, your money, and your customers' experiences. And we believe that it's our responsibility to return the favor in the form of honesty and insight. One way we do this is to share detailed project status information. In fact, we think it would be strange not to share this information freely, so we make it as available and easy-to-interpret as possible.
We always say that bad news doesn't get better with age, so if things aren't going to plan, we want to make you aware as soon as possible to find the best path forward. And if there's unexpected good news, we want to share that with you so you can seize the opportunity.
With those values in mind, we've created a process that gives you a high amount of visibility into our progress with your project. We call them Project Performance Metrics, or PPMs. In this article, we'll explain the Project Performance Metrics, how Cuttlesoft uses them, and how you can use them as well.
Project Performance Metrics
What are Project Performance Metrics?
We track a project's performance in two key areas, budget and time. At the beginning of a project, we estimate the project's budget, scope, and timeline. Each week we track where the project is in relation to that plan, and we answer these questions:
- Is the project on time?
- Is the project within budget?
Why budget and time?
Budget and time are both finite resources, and they're often the least flexible aspects of a project. With PPMs, we aim to keep you informed, so you have confidence that your resources are being used well. We also want to communicate early if a project is deviating significantly from the plan. The sooner we know if the budget or timeline is slipping, the more time we have to evaluate options and identify the best path forward.
For example, suppose a project is behind schedule. In that case, we can discuss adjustments to the due date or the amount of work delivered. Or say you decide that you need an additional feature or that the completion deadline has changed. In that case, we can adjust the budget or timeline to reflect the new scope.
Now that we’ve explained what Project Performance Metrics are and why they matter, let’s get into the details. We’ll show you how we calculate PPMs, how to interpret them, and how we use that information for the benefit of your project.
On Budget Delivery
The calculation we use to identify our financial position is called On Budget Delivery (OBD). This number is a projection of the cost savings or overrun compared to the original budget.
We recalculate this number regularly, accounting for the progress we've made since the last calculation. In this way, we're able to predict the total cost at the end of the project more accurately.
On Time Delivery
Our primary performance indicator for time is On Time Delivery (OTD) -- a projection of how many days ahead or behind schedule the project will finish. As with OBD, we recalculate this number often to evaluate how recent work has impacted the completion timeline.
Key terms and concepts
- Points: Points are the unit we use to measure work, the same way that a warehouse might use the number of packages shipped. Before development starts, we'll break your project into all the small tasks our team needs to complete. Each of those tasks is assigned a point value -- the amount of work we believe it will require. All the points for those tasks add up to the total point value of the project.
- Points remaining: The number of points needed to complete the project.
- Weekly point delivery: This number is an estimate of the number of points the team expects to complete each week.
- Weekly estimated cost: This is the amount we estimate will be billed each week. It is calculated based on the size of the team and the amount of work we expect to complete each week.
- Project delivery date: The target date for all project deliverables to be completed.
Example OBD and OTD Calculations
As a Cuttlesoft client, you’ll receive Project Performance Metrics in your inbox each week of the project. Now that you know how to interpret them, there are two key takeaways that we hope will stick with you.
- No surprises - The future is always uncertain, but we aim to avoid surprises whenever we can. OTD and OBD are projections of where things will stand by the end of the project. Having a reliable estimate of what things will look like five, ten, or twenty weeks from now guides the choices we make today.
- Full Support - We pay close attention to the trends and patterns of a project because they have real consequences for our customers. We want you to have confidence that we are paying attention to your project's performance and will use the findings to improve our own work and help us guide you.